Navan releases extensive NDC Savings Index

Navan introduced the discharge of the Navan NDC Savings Index, a complete evaluation of the impression of scaled NDC utilization for company journey applications. The in-depth evaluation explores NDC bookings from 12 airways and tens of millions of flight choices to know the state of NDC right this moment and quantify how a lot firms with entry to this content material might save.

“There’s a huge difference between simply enabling NDC versus what Navan is doing, which is leading the way with an NDC roadmap that drives the industry’s modernization efforts forward,” says Rich Liu, CEO of Navan Travel. “As a tech company, we’re designed to quickly adapt to new technologies. Being an early adopter of NDC has allowed us to create a standard for how TMCs should optimize NDC content. The NDC Savings Index is the result of those efforts — illustrating the potential savings and traveler value of NDC done right.”

Most main airways already provide (or plan to supply) differentiated NDC content material as they proceed to leverage the know-how’s distinctive potential to enhance communication between carriers and clients.

To higher perceive the impression of those advances, Navan analyzed the information from flight bookings made on its platform over a three-month interval (Feb. 16 – May 16, 2024). The compiled outcomes provide an insightful deep-dive into the potential worth of NDC by uncovering NDC reserving traits (international, regional, and per airline), cost-savings alternatives, and insights from particular person airways.

Key findings:

• Nearly one in 4 flights booked on Navan in May was by way of NDC:
  • In the U.S., which leads globally in reserving quantity on Navan, NDC represented roughly 24% of all flight bookings.
  • In Europe, the place a single airline is commonly dominant per nation, NDC accounted for practically one-third (31%) of all flight bookings on Navan.

• Larger journey applications with NDC entry might see as much as six-digit annualized financial savings: Certain clients with NDC-enabled content material noticed potential financial savings per airline starting from 3.3% to 16.6%, due to averted GDS surcharges, in addition to entry to extra worth factors and unique fares.
  • Depending on the route, Navan knowledge present that as much as 57% of fares revealed by an airline might be lacking from a reserving instrument — resulting in a bigger share of fares exterior a journey administration instrument than in, creating leakage and potential mistrust from workers, in addition to a scarcity of visibility and additional overspending.

• As NDC adoption elevated, so did traveler satisfaction: As entry to NDC content material was made broadly obtainable, Navan’s Net Promoter Score (NPS) — a measure of buyer satisfaction and loyalty, the place scores above 30 are thought-about excessive — persistently elevated throughout the check interval.
  • Navan’s NPS is up 13% this 12 months and at present sits at 43 for Navan’s flight platform. (This rating contains post-booking modifications and in-trip expertise.)

“With all the changes in the industry, we needed a platform that was agile enough to accommodate new technology and processes,” says Melissa Watson, Group Travel & Corporate Events Director at Informa. “Informa is now seeing good savings from NDC via Navan; we’re on track to save around $215k this year.”

The NDC Savings Index showcases Navan’s industry-leading integrations with NDC content material now from 15 international airways. Navan connects to as many suppliers as doable to ensure appropriate content material at the very best worth — with out compromising on consumer expertise. Leveraging AI and factoring in buyer firm coverage, private preferences, and optimum pricing, Navan dynamically shows related reserving choices to clients. NDC content material is optimized in order that vacationers profit from the identical self-serve capabilities anticipated from GDS bookings (akin to flight modifications, cancellations, and extra) — all on-line and with out the necessity for extra agent help.

“Navan’s journey with NDC and American Airlines began as early as 2018, and a lot of work has been completed to define NDC and create an experience that meets the needs of modern business travelers,” says Anthony Rader, Director of Airline Retailing Technology at American Airlines. “Through Navan’s efforts, they have been able to provide our mutual customers more choices with bundles and ancillaries, a seamless booking experience, and added servicing benefits.”